Last Updated: 8 April 2026

1. Introduction

InterVAS Limited (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the SmartBus Parent Application and SmartBus Driver Application (collectively, the “Apps”), which are white-label school transport tracking solutions developed in partnership with Uffizio.

By downloading, accessing, or using the Apps, you agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Who We Are

Data Controller: InterVAS Limited
Registered Address: Castle Hill House, 12 Castle Hill Road, Windsor, SL4 1PD, United Kingdom
Company Number: 05855390
Email: commercial@intervas.com
Website: www.intervas.com

The Apps are powered by the Trakzee platform, provided by Uffizio. Uffizio acts as a data processor on our behalf.

3. Information We Collect

3.1 Information You Provide

When you register for or use the Apps, we may collect:

• Full name
• Email address
• Mobile phone number
• Profile photograph (optional)
• School or organisation name
• Vehicle or bus registration number (Driver app)
• Child or student details, including name, class, and authorised pickup persons (Parent app)
• Emergency contact details
• Home address or preferred pickup/drop-off location
• Payment information (if applicable for subscription)

3.2 Information Collected Automatically

When you use the Apps, we automatically collect:

• Device information (device model, operating system, unique device identifiers)
• Location data (GPS coordinates) — continuous for Driver app; on-demand for Parent app
• App usage data (login times, session duration, features accessed)
• Crash logs and performance data
• IP address and network information

3.3 Information from Third Parties

We may receive information from:

• Uffizio (Trakzee platform) regarding app usage and location tracking
• School administrators who register students and assign bus routes
• Firebase (Google) for push notifications and analytics

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide real-time school bus location tracking and route information
• To enable communication between parents, drivers, and school administrators
• To manage user accounts, authentication, and app access
• To send push notifications about bus arrival times, delays, or emergencies
• To improve app functionality, performance, and user experience
• To comply with legal and regulatory obligations
• To respond to user inquiries and provide customer support
• To prevent fraud, unauthorised access, and security breaches

5. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Contractual necessity — processing is required to provide the SmartBus service you have signed up for
• Legitimate interests — for app improvement, security, and fraud prevention
• Consent — for optional features such as marketing communications or non-essential cookies
• Legal obligation — where required by applicable law

6. Data Sharing and Disclosure

We may share your personal data with:

• Uffizio — as the platform provider, to enable tracking, notifications, and app functionality
• School administrators — to manage student transport, bus assignments, and safety oversight
• Firebase (Google LLC) — for push notifications, crash reporting, and analytics
• Cloud service providers — for secure data storage and hosting
• Law enforcement or regulatory authorities — where required by law or to protect safety

We do not sell your personal data to third parties. All third-party providers are contractually bound to protect your data and use it only for the purposes we specify.

7. Data Storage and Security

Your personal data is stored on secure cloud servers operated by Firebase (Google) and Uffizio. We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Data backup and disaster recovery procedures

8. Data Retention

We retain your personal data for as long as you actively use the SmartBus service. After you stop using the service, we retain your data for a maximum of 24 months to handle any outstanding issues, disputes, or legal obligations. After this period, your data is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (“right to be forgotten”)
• Restriction — request limitation of processing
• Portability — request transfer of your data to another provider
• Objection — object to processing based on legitimate interests
• Withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at commercial@intervas.com.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom, including countries where Uffizio and Firebase operate. We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions under UK data protection law.

11. Children’s Privacy

The SmartBus Parent App is intended for use by parents, guardians, or authorised adults. We do not knowingly collect personal data directly from children. Any child-related data (such as student names and class information) is provided by parents or school administrators and is processed solely for the purpose of school transport tracking.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you through the Apps, email, or our website. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

InterVAS Limited
Castle Hill House, 12 Castle Hill Road
Windsor, SL4 1PD
United Kingdom
Email: commercial@intervas.com

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.