SUPPORT TECHNICIAN – VAS

Would you like to work for a great company, playing a key role in operating systems for the numerous projects that the company will embark on? We offer you this opportunity working remotely with medical aid allowances and so much more!

The Company:

Founded in 2006, interVAS is a digital solutions partner with direct connections to over 700 operators globally with a focus on the African continent. 

Our focus is on thoroughly understanding our clients’ needs and adding value to their organisations through innovative communications solutions and leveraging our technological abilities and those of our partners. 

Our corporate culture is encompassed in the following ways :

1. We encourage our interVAS team to contribute ideas and extend their talents in a manner that allows us to innovate into the future.
2. We work with high energy, intellect and pace to exceed our client’s expectations. 
3. Our vibrant and diverse team are the heart of our business. We celebrate our achievements as a company and work together to foster a strong and motivated team.

The Position:

This individual will be responsible for apt well researched technical support to interVAS and its clients. He/she will provide technical assistance by answering questions, resolving technical problems and maintaining interVAS Limited’s network, software and computer equipment.  He/she will act as a Help Desk Administrative officer.

The key responsibilities attached to this position include but are not limited to the following : 

• Install and configure computer hardware operating systems and applications as well as monitor and maintain computer systems and networks
• Upgrade computer systems, remove viruses and ensure network safety and troubleshoot any problems 
• Implement preventive maintenance procedure 
• Provide prompt technical support to all stakeholders inclusive of procedural documentation and provide the relevant reports thereafter.

The Location: 

You will be working remotely in liaison with the broad team members in the various locations.

Pre-requisites:

Must possess proven working experience in VAS technical support, be very detail oriented with clear and concise communication skills. Must possess the ability to present written information in a structured and balanced way appropriate to the needs of the reader. Must fully understand the importance of meeting deadlines.  

Experience:

The candidate must have 2 (two) years working experience in the provision of technical support in value added services in the telecommunications industry or VAS provider company. 

Knowledge:

• Expert knowledge of VAS, e.g. SMS, USSD, VOICE, etc. 
• All Linux and Windows operations systems

• Strong Computer Skills (MS Word, Excel, PowerPoint, Outlook and Internet)
• Experience participating in cross-functional projects
• Software design and development

Candidate:

This position will suit a trustworthy, excellent communicator, who is looking to take greater responsibility for their career, in this challenging role. Must be target driven and results oriented and a good team worker demonstrating loyalty and commitment to the organisation and team members. 

Remuneration:

For the right candidate, remuneration will be commensurate with industry benchmarks, experience and performance (meritocracy) against set and agreed targets, with further opportunity to earn incentive bonuses, as designed from time to time.

Timeframe:

Immediate opening upon successful interview. 

Contact Details:

Interested candidate(s) to compile and submit your resume and cover letter and we will initiate contact upon review. Send your resume to hr@intervas.com with the subject – Application for Support Technician – VAS by Wednesday 1 February 2023.